REFUND POLICY

Warranty

Plantsrobot offers a free one-year warranty for all product we sold.

Returns

• Return requests can be accepted within 14 days after the product has been delivered. 
• For eligible returns, the item must be unused and be in the original condition as received. Original packaging must be included for the return.
• As part of a return, you are required to include a receipt or proof of purchase.
• To start a return, you can contact us at support@plantrsrobot.com

The following situations will not be eligible for a refund request:

1. incorrect contact information or address was provided
2. not reply via email or accept calls from the courier
3. refusing to sign for the parcel
4. refusing to pay any import tax or fee's
5. refusing import clearance

Order Cancellations

1. Orders can be canceled if the shipping email is not delivered. A refund has a processing period of 1-3 business days after the order cancellation(s).
2. With the recent changes to PayPal's refund policy, a 3% service fee is charged for the cancellation at this current time.

Non-refundable items are the following:

• Items that are received with obvious signs that they have been used.
• Items that are not in their original condition, have been damaged or are missing parts.

Refunds for products that have been returned

• Once the order has been received at our facility and has been inspected, an email will be sent to inform you this has occurred. Another email will follow to inform you whether the refund is being approved or rejected. If approved, the refund will be applied back to your original payment method or to a credit card if designed. This may take a few business days to process.

Regarding late or missing refunds (when applicable)

• If you have not received a refund yet, first check the account to which the refund was being processed. This may require you to contact the company for more information if it does not appear. The provider should be able to advise you regarding how much time it can take before the funds are eligible for use. If the refund is being processed to a 3rd party provider (PayPal), there may be additional processing time required for them to allocate the funds. If the providers have not received the refund yet, please contact us at support@plantsrobot.com

Exchanges (when possible)

• Exchanges are possible if an item(s) is received damaged or defective. Only the same item can be exchanged, and it's best to email us at support@plantsrobot.com regarding a request for an exchange.

Regarding return shipping cost

• You are responsible for paying the cost to ship a return. The shipping cost will not be reimbursed. If you receive a refund, the cost for returning the order will be deducted from your refund.
• If it is because Plantsrobot is returned due to quality problems, Plantsrobot will choose a location closer to you to accept the return. Plantsrobot bears the return shipping cost.
• Items that get exchanged may take time to be received depending on where you are located.
• If the item you are returning is over $75, you should consider using a trackable shipping method or consider purchasing insurance for the parcel. We can not guarantee that a return will be received.