REFUND POLICY

Refund & Warranty Policy

1. $0.99 VIP Reservation Deposit

Your $0.99 deposit reserves your spot for the PlantMulti Founder Pack. This is a preliminary reservation, not a final purchase.

  • Fully Refundable: Your $0.99deposit is 100% refundable at any time before the official Kickstarter campaign ends.

  • How to cancel & get a refund: Simply email us at support@plantsrobot.com with your registered email address. Refunds will be processed within 5-7 business days back to your original payment method.

2. Crowdfunding (Kickstarter) Refund Policy

  • Before the Campaign Ends: You can cancel or modify your pledge at any time directly on Kickstarter without being charged.

  • After Successful Funding & Before Shipment: You can request a 100% refund at any time before your order enters the shipping process by contacting support@plantsrobot.com.

  • After Shipment: Once your PlantMulti has shipped, our standard Return & Refund Policy (detailed below) will apply.

3. Return & Refund Policy

We want you to love your PlantMulti. If you are not completely satisfied, you can return your device within 30 days of delivery for a full refund.

To be eligible for a return:

  • The device must be in unused, clean, and resaleable condition.

  • All original packaging, accessories and documentation must be included.

  • The item must be free of physical damage or unauthorized modifications.

How to initiate a return:

  1. Contact our customer support team at support@plantsrobot.com with your order number.

  2. Our team will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.

  3. Pack the item securely and ship it back to us with the RMA clearly marked on the package.

Return Shipping Cost:

  • Return shipping fees are the responsibility of the buyer unless the item arrived damaged or defective upon delivery.

4. Warranty Policy (12-Month Limited Warranty)

Every PlantMulti is backed by a 12-month limited warranty from the date of delivery. We stand behind the quality of our engineering and smart hardware.

What is covered:

  • Manufacturing defects in materials and workmanship.

  • Hardware malfunctions under normal, intended use.

  • Screen or sensor errors not caused by physical damage.

What is NOT covered:

  • Damage caused by drops, impacts, misuse, or exposure to extreme weather.

  • Water damage resulting from submersion or accidents beyond intended outdoor use.

  • Damage caused by unauthorized disassembly or third-party repairs.

  • Normal wear and tear (scratches, cosmetic fading of handles or blades).

  • Loss or theft of the device.

How Warranty Service Works:

  1. Contact support@plantsrobot.com with a detailed description of the issue, photos/videos of the problem, and your order number.

  2. If a hardware defect is confirmed, we will provide a replacement unit or repair service at no cost to you.